Managing Orders and Inventory

Once your products are live on the LocalZ Marketplace, customers can begin placing orders through your storefront. As a vendor, you are responsible for monitoring incoming orders, updating inventory, and ensuring timely fulfillment.

This guide explains how to manage both orders and inventory from your Vendor Dashboard.

1. Log in to your LocalZ account

2. Go to Vendor Dashboard > Orders

3. Here, you’ll see a list of all orders placed through your store, including:

   • Order number

   • Customer name

   • Order status (e.g., processing, completed)

   • Order date

   • Total value

Click on an order to view the full order details, including products purchased, shipping address, and customer contact information.

• Pending: Order has been placed but is awaiting confirmation or payment

• Processing: Order is confirmed and should be prepared for shipment

• Completed: Order has been shipped and marked as fulfilled

• Cancelled: Order was cancelled by the customer or admin

• Refunded: Order was refunded (partial or full)

Update order statuses manually as you move through the fulfillment process.

When you receive a new order:

1. Review the order details for accuracy

2. Package the product securely for shipment

3. Ship the product using your preferred U.S. carrier (e.g., USPS, UPS, FedEx)

4. Return to your dashboard and mark the order as Completed

5. Add tracking information to the order notes for customer reference

Orders should be shipped within the timeframe listed in your store policy. If there are any delays, contact the customer directly to provide an update.

It is important that you:

• Add tracking details when available

• Include carrier and tracking number in the order notes

• This helps customers feel confident and reduces support requests

To manage product stock:

1. Go to Vendor Dashboard > Products

2. Edit the product you want to update

3. Enable Manage Stock if not already active

4. Set the stock quantity

5. Save the changes

The system will automatically reduce your stock count as orders are placed. When inventory reaches zero, the product will show as Out of Stock unless you allow backorders.

• Check your stock levels regularly

• Restock products as needed to avoid missed sales

• Consider enabling low-stock notifications (if supported in your dashboard settings)

• If a customer requests a change, communicate with them through the order notes or your provided contact info

• If you must cancel an order, update the order status to Cancelled and leave a clear reason

• If issuing a refund, see the Returns and Refunds guide for step-by-step instructions

• Check your dashboard daily for new orders

• Print packing slips or invoices to include with each package

• Package items securely to avoid damage in transit

• Use delivery confirmation or tracking whenever possible

• Update inventory as soon as restocks arrive

After you’ve shipped your first orders:

• Review your store performance regularly

• Set up a process for handling returns and refunds

• Learn how to promote your store on the LocalZ Marketplace