Contacting Support About Your Listing

If you need help with your business listing on LocalZ — whether it’s a technical issue, ownership concern, or content update — the LocalZ Support Team is here to assist you. You can reach out through one of three support channels.

• You can’t access your claimed listing

• Someone else claimed your business by mistake

• You need to transfer listing ownership

• You’re having issues with billing or upgrades

• You need help editing or updating your listing

• You want to request manual changes or report a technical problem

1. Submit a Ticket via the Help Center

This is the preferred method for most issues.

• Go to the LocalZ Help Center

• Select the appropriate topic

• Fill out the support form with all necessary details

• Submit your request and wait for a response via email

2. Start a Live Chat Session

• Live Chat is available during business hours

• Look for the chat icon in the bottom-right corner of the website

• Type your question to start a conversation with a support agent

3. Email Support Directly

• You can also send your issue by email to: [email protected]

• Include your name, business name, listing URL, and a description of your issue

To help resolve your issue faster, include:

• Your full name and email address

• The business name and location

• A direct link to the listing (if possible)

• A clear explanation of the problem

• Any screenshots or attachments (optional but helpful)

• You’ll receive a confirmation email once your request is submitted

• A support team member will review and respond within 1–2 business days

• Most issues are resolved quickly, especially if all information is provided up front

If you haven’t already:

• Make sure your listing follows the Directory Listing Rules and Guidelines

• Or visit your Business Account to manage your listing, upgrades, and profile settings