Marketplace Rules and Guidelines

All vendors on the LocalZ Marketplace are required to follow a standard set of rules to ensure consistency, fairness, and a high-quality experience for all users. These guidelines apply to store setup, product listings, communication, and order fulfillment.

• Vendors must maintain professional and respectful communication with customers and the LocalZ support team.

• Accounts must be kept up to date with accurate business and contact information.

• Vendor activity should reflect a commitment to quality service and timely order processing.

• All products must be physical goods that can be shipped.

• Each listing must include a clear product name, description, price, and high-quality images.

• Product titles and descriptions must be accurate and free of misleading or exaggerated claims.

• Listings must include all costs in the displayed price, including shipping.

• Duplicate listings for the same product are not allowed.

• Vendors must include free shipping in the price of each product.

• Orders must be fulfilled within the specified time frame set in your store settings.

• Vendors are responsible for packaging and delivering orders to the appropriate shipping provider.

• Tracking information should be added to each order when available.

• Vendors must clearly state their return policy in their storefront.

• Return requests must be acknowledged and resolved in a timely manner.

• Vendors are responsible for issuing refunds according to their published policy and applicable consumer protection laws.

The following items are not allowed on the LocalZ Marketplace:

• Digital products or downloads

• Illegal, counterfeit, or restricted items

• Weapons, explosives, or hazardous materials

• Items requiring special licensing or age verification

• Services (these should be listed under the Business Directory, not the Marketplace)

• Storefronts must include a store name, banner, logo, and business description.

• All visual content must be owned by the vendor or properly licensed.

• Brand messaging must be appropriate for a general audience.

• Vendors who violate these rules may receive a warning, temporary suspension, or permanent removal from the Marketplace.

• Repeated or serious violations may lead to account termination without prior notice.

• LocalZ reserves the right to update these guidelines at any time.

Once familiar with the rules, continue with:

• Setting Up Your Vendor Profile

• Adding Products to Your Store

• Managing Orders and Fulfillment