Contacting Marketplace Support

If you need assistance while managing your store on the LocalZ Marketplace, the Support Team is here to help. Support is available for questions about your account, orders, payouts, technical issues, and general vendor guidance.

You should reach out to the LocalZ Support team for help with:

• Vendor registration or approval issues

• Access problems with your Vendor Dashboard

• Questions about payouts or commission

• Technical problems with listings or orders

• Clarification on Marketplace rules and requirements

• Reporting a bug or policy violation

You can contact the LocalZ Marketplace Support team in three ways:

Go to the LocalZ Help Center and submit a Support Ticket

• Choose the appropriate Department for your issue

• Fill out the form with as much detail as possible

• Upload screenshots or documents if needed

Live Chat is available from the Help Center during standard support hours.

• Look for the chat widget in the lower-right corner

• Start a session to connect with a LocalZ team member in real-time

• If no one is available, you’ll be prompted to leave a message

If you prefer to email directly, you can contact:

[email protected]

Be sure to include:

• Your full name

• Your store name

• A detailed description of your question or issue

• Any relevant screenshots or order numbers

• Monday to Friday

• 9:00 AM – 5:00 PM (Eastern Time)

• Closed weekends and holidays

Messages received outside of business hours will be reviewed on the next business day.

• Be specific and detailed in your request

• Use your vendor account email

• Include your store name and order reference numbers (if applicable)

• Avoid sending duplicate messages through multiple channels