Support for LCAs: How to Get Help

As a LocalZ Community Affiliate (LCA), you’re never on your own. If you run into issues with your account, referrals, or payouts — or if you just have a question — the LocalZ Support Team is here to help.

Ways to Contact Support

You can reach the LocalZ Marketplace Admin through any of the following support channels:

1. Submit a Ticket

• Visit the LocalZ Help Center

• Select “Affiliate Program Support”

• Fill out the ticket form with your question or issue

• You’ll receive a response via email

2. Start a Live Chat Session

• Look for the Live Chat icon in the bottom corner of the LocalZ website

• Available during business hours

• Ideal for quick questions or account assistance

3. Email Support

• You can email directly at [email protected]

• Be sure to include your name, affiliate email, and a clear description of the issue

• Attach screenshots if relevant

Common Reasons to Contact Support

• Trouble accessing your Affiliate Dashboard

• Questions about your referral link or QR code

• Discrepancies in your referral count or commissions

• Questions about payout status

• Technical issues with your account or sign-up process

• Reporting potential errors or misuse

What to Include in Your Message

To speed up support:

• Always include your full name and email address used during registration

• Add your PayPal email if asking about payments

• Include a listing URL or business name if the issue is related to a specific referral

• Attach any screenshots or error messages if applicable

Support Response Times

• Most inquiries are answered within 1–2 business days

• Urgent issues are prioritized during payout cycles or active campaigns

Next Steps

Need to report something specific?

• Read the next article: Reporting an Issue or Inaccurate Referral

• Or revisit your Affiliate Dashboard to review referral and payout activity